Not satisfied with your purchases? Lost in Lunar will happily provide you with a refund, exchange or 110% store credit providing all our conditions are met. All full priced items must be returned within 14 days of purchase and any items received thereafter may be denied. A returns form is provided with each order containing instructions that must be followed to receive a store credit.
Items must be returned in their original unworn condition with all tags attached. Once returns are received they will inspected before an exchange or store credit is issued. We reserve the right to deny any returns that are marked with make-up, smell of perfume and/or washing powder. In the event that a return is deemed unsuitable, the customer will be notified via email and the item will be returned to sender.
Any items that have been used for photoshoots or any other marketing campaigns are classified as 'worn' items and will not be accepted as a return.
As stated in our terms and conditions, Lost in Lunar does not offer refunds for change of mind or incorrect sizing. Please note that all sale items are final and cannot be returned for exchange or refund.
In the unlikely event that the product received is deemed faulty, the item will be sent to the manufacture for assessment before a refund can be issued. This can take up to 7 days.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by Lost in Lunar will not be issued with a credit.
All returns will be automatically processed for a store credit unless otherwise arranged. An email will be sent to you with the credit voucher which can be used to purchase a different item(s) of your choice.
Please note if an exchange is desired, you will need to place a new order using the credit provided. Please allow up to 5 business days for your returns to be processed.
If you require a copy of the returns form or have any questions regarding your return, please email our Customer Care team at firstname.lastname@example.org
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com
Please quote your order number and fault or incorrect item.
All orders should be returned to the address below.
Please note that all goods are your responsibility until they are received by Lost in Lunar. We are unable to process returns that are not received or lost in transit.
LOST IN LUNAR RETURNS
43-51 RUPERT STREET,
COLLINGWOOD, VIC 3066