PROCESSING TIMES

Orders are processed during business hours, Monday through Friday (AEST) and are shipped within 24 hours from the time of placement – excluding weekends and public holidays. If your order is placed on a weekend or public holiday, it will be shipped the following business day. 

Please note a 1–2-day processing and shipping delay may occur during promotional periods.

Tracking information is sent via email by 5pm (AEST) on the day that orders are shipped out.

 

IMPORTANT: CANADA SHIPPING ALERT

To all of our Canadian customers,

We have received an update from the Australian postal service about the ongoing postal strikes for local Canadian postal services. Please select DHL postal services at check out to ensure you have a smooth and uninterrupted shopping service and delivery. 

Please see below notice we have received.

"Due to ongoing union strike action, Canada Post has advised all countries to temporarily stop sending all items to Canada.

As a result, all services to and from Canada are temporarily suspended as of 27 November 2024.

International items that have already been sent to Canada between 4-26 November will be held securely by Canada Post, however tracking information from Canada Post may not be available at this time.

Once services resume, items will be processed and delivered by Canada Post as quickly as possible. However, customers should expect delays as Canada Post works to manage the volume and stabilise operations."

 

AUSTRALIAN SHIPPING

We provide FREE express shipping on all Australian orders. We use Australia Post Express and ship out from our Melbourne based warehouse. 

Express Post usually arrives within 1-2 business days to all major metro areas and capital cities within Australia.

If your suburb doesn’t fall in this category, then shipping may take 2-3 days. Click the link below to see if you are located within the express post network.

http://auspost.com.au/parcels-mail/delivery-areas.html

All Australian orders are fully trackable. Each transaction will receive a unique tracking code that will be sent to you via email. 

All items can be tracked online at:  www.auspost.com.au

Click the link below to track your item:  http://auspost.com.au/track/track.html

 

INTERNATIONAL SHIPPING

$15 AUD Flat Rate Shipping on most international orders 

$30 AUD Flat Rate to Canada 

 

INTERNATIONAL TAXES AND CUSTOM CHARGES

International customers may be required to pay sales taxes, duty and/or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. 

Taxes and customs charges differ depending on the country and/or state of shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. 

Lost in Lunar is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We have highlighted some customs websites to refer to before purchasing below.

Please note, if you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

New Zealand:
https://www.customs.govt.nz/personal/online-shoppi...

UK:
https://www.gov.uk/goods-sent-from-abroad/tax-and-...

 

SHIPPING ON PRE-ORDER ITEMS

Items that are listed as pre-order will be shipped immediately once the item arrives in stock. 

If multiple items are ordered, then all available items will be shipped out and a separate parcel will be sent once your pre-order arrives.

ADDITIONAL INFORMATION

Please note that the international shipping costs that Lost in Lunar provide do not reflect the cost of return shipping from countries outside of Australia. 

It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is not covered by Lost in Lunar.

For further information, please contact our customer care team at info@lostinlunar.com.au